(1) The order has not been shipped and can be canceled directly.

The order amount will be returned in accordance with the original payment channel; in case of credit card payment, the refund arrival time will depend on the bank's processing efficiency.

(2) If the order has been shipped, please find suppliers on 1688 to negotiate the return and refund matters, especially return shipping cost, and then let suppliers recall parcels. (Please note that suppliers are unable to guarantee the success of recalling parcels.

A. If you use 1688's international shipping service to ship goods directly to Japan/Korea, i.e. directly to 1688's transit warehouse, please contact the customer service on the order page directly to let the customer service handle it.

B. If you use your own freight forwarder in China, please contact them in time to reject the parcel; if the parcel has arrived and signed, please contact the supplier on 1688 to apply for a return and refund by yourself, and after obtaining the supplier's return address, you will need to ship the goods back to the supplier, and the specific cost of which should be negotiated with the supplier.