(1) The order has not been shipped and can be canceled directly. The order amount will be returned in accordance with the original payment channel; in case of credit card payment, the refund arrival time will depend on the bank's processing efficiency.

(2) If the order has been shipped, please find suppliers on 1688 to negotiate the return and refund matters, especially return shipping cost, and then let suppliers recall parcels. (Please note that suppliers are unable to guarantee the success of recalling parcels. 

If the order has arrived and has been signed for, please contact the supplier to apply for a return or refund. After obtaining the supplier's return address, you need to send the goods back to the supplier yourself. Please negotiate with the supplier for specific fees.