Shopping assistant

Payment failed, prompting that you are not the buyer of the transaction, how to solve it?

1. If you pay, the following picture appears and prompts: "Sorry, you are not the buyer of this transaction and cannot make the payment."

agent66598e62ce1d4.png


Please follow the steps below to solve the payment problem:

(1) Close the error window page that cannot make a payment

agent66598e9cb729f.png


(2) Click 【Failed to pay】

agent66598edcbf2cf.png


(3) Click 【Reauthorize】

agent66598f2140817.png


(4) Please confirm the email address bound to your payment order account. After confirmation, click 【Go to Authorize】

agent66598f7bbc34b.png


(5) After the re-authorization is completed, you will return to the original 【My orders】page and click 【Pay now】 again

agent66598fcc56aeb.png

agent665990368ea4d.png


(6) When the following 【Payment Completed】 page appears, it means that you have completed the payment for the order

agent665d651ec258a.png


2. Why does it prompt: "Sorry, you are not the buyer of this transaction and cannot make the payment."?

A: If you have two or more accounts that are switched, the above problem will occur.

    We are improving this problem. Sorry for the inconvenience.


3. If you have other questions, please contact us>> and we will solve them for you in time.



Updated on 2024-06-03 14:45:09